Frequently Asked Questions

 

How can I purchase a membership?

Memberships can be purchased online, over the phone at 203-852-0700 extension 2216 or with any cashier at your next visit

I joined online, when can I start utilizing it?

Immediately. As soon as you pay for your membership, it is active until the last day of the month you purchased it, of the following year.

I joined online, when will I get my membership cards?

We print membership cards in-house! See any available cashier at your next visit to obtain your membership cards

When does my membership expire?

Your expiration date is the last day of the month of purchase of the following year.

Example: If you purchased a membership on 8/11/2021 it will expire 8/30/2022.

What happens if I renew before my membership expires?

An additional 12 months will be added to your expiration date.

Example: If you renew in February but your membership expires in June, then we'll add 12 months to your expiration date and your membership will expire in June of the following year. This means you don't "lose" any months from your membership.

How do I reserve advanced tickets?

  1. Visit us at www.maritimeaquarium.org

  2. Click "Tickets​"

  3. Click "Member reservations​"

  4. Be sure to register your email we have on file​

  5. Add your tickets to your cart in order to see your $0 balance

Do I have to reserve a ticket even though I’m a member?

We encourage members to reserve tickets online to speed up the entry process, however, we are able to process member’s admission tickets at the door as well.

Can I still visit if I can’t find my membership card?

Yes! We will just need to see your ID.

What do I do if I lose my membership card?

If you lose your membership card you may purchase another one for $5 at the ticket booth or simply show your ID for check-in.

Where can I park? Will my parking be validated?

The Maritime Garage is located directly across the street from the Aquarium. There are also metered parking spots along the streets available on a first-come, first-serve basis. 

Garage parking is $2.00 an hour with a maximum of $8.00 per day. 

We do not own the Maritime garage, therefore we do not validate parking.

Please note, lost parking tickets result in a $25.00 fee.  So remember to put your ticket in a safe place!

Is the 4D theater included in my membership?

Although 4D movies are not included with your membership, you do receive a discount!

Theater tickets are: $6 per member ($7 per non-member)

Can I bring a free guest?

Unless you’ve added a free adult to your membership or have a Family Plus level, your guest does have to pay for admission.

They will receive a $2.00 discount on admission only as a member guest.  

Can I include children on my membership that are not in my household?

No. Only children living in your household are covered on your membership.

Does my Aquarium membership get me into any other zoos or Aquariums at a discounted rate?

Not at this time. 

Is my membership refundable or transferable?

Memberships are non-refundable and non-transferable.

What is the difference between Family & Family Plus Level membership?

Family Plus allows you to bring a free guest all year around! With or without the named members being present. 

How will I know about members-only events?

We will send special invites to you via email or check our member events page here.

 

Still have questions? Please contact us at 203.852.0700 ext. 2216.

Our Mission

Mission: The Maritime Aquarium inspires people of all ages to appreciate and protect the Long Island Sound ecosystem and the global environment through living exhibits, marine science, and environmental education.


Contact Us

Open Daily 10:00 am - 5:00 pm

Phone: (203) 852-0700

10 North Water Street
Norwalk, CT 06854

Directions Contact Us